| Sky+HD FAQ |
| What is Sky+HD? |
| With Sky+HD you can experience television in sharper detail, more vibrant colours and superb quality sound. Plus you get all the flexibility of Sky+ such as record, pause, rewind and series link, a hand-picked collection of the week's unmissable TV in HD with Sky Anytime. |
| What do I need to get Sky+HD? |
| All you need to enjoy Sky+HD is an HD ready TV (make sure it has the 'HD ready' logo), a Sky+HD box and the HD Pack. Then, to watch programmes in stunning high definition, you'll need to select one of your available HD channels. |
| What format does Sky's HD channels broadcast in? |
| The highest format of high definition TV broadcast in the UK is 1080i, with Sky+HD supporting both this and the 720p HD format. Each HD channel chooses which format is best for their programmes. |
| How can I get Dolby Digital 5.1 surround sound with HD? |
| Many HD programmes are broadcast in Dolby Digital 5.1 surround sound, delivering top quality audio to accompany your HD picture. In order to immerse yourself in surround sound, you will need a compatible home cinema system. |
| What is a Sky+HD Receiver? |
| The Sky+HD receiver is a digital video recorder and receiver in one. Once connected to your HD ready TV it will allow you to watch standard definition and high definition programmes. You wll have to pay to use the recording and playback functions on Sky+HD. |
| What do you get with Sky+HD? |
• HD picture quality
• Up to five times more picture detail and incredibly vibrant colour
• Superb quality sound
• Access to HD channels, in line with your Sky TV package - more than anyone else in the UK
• All the features of Sky+ with even more storage space
• Remote Record from your smartphone or online
• A hand-picked collection of the week's TV, ready to watch when you are with Sky Anytime |
| Will I be able to record programmes in HD? |
| Yes - you can record up to 60 hours of high definition shows, or up to 185 hours of standard definition programmes. The Sky+HD box has all the Sky+ features built in, so you can pause and rewind live TV, record selected series at the touch of a button, record two programmes at once and even set your Sky+HD box to record shows from your smartphone or via sky.com with Remote Record. |
| What are the features of the Sky+HD TV guide? |
• The Now, Next and Later banner shows you information for all programmes on all channels, up to 12 hours ahead
• The Mini TV allows you to search the TV listings without having to miss a moment of the programme you're watching
• Record and Series Link straight from the TV listings without having to go back to your Planner
• The Series Stack feature makes it even easier to manage the recordings in your Planner
• The Search function allows you to search by programme title, genre or sub-genre |
| Will I need to subscribe to Sky TV or the HD Pack to watch all the HD channels? |
BBC HD, BBC One HD, ITV1HD, Channel 4 HD are free-to-air and available without any subscriptions. To watch these HD channels you will need a Sky+HD box and an HD ready TV.
Channel 5 HD requires a valid viewing card, a freesat from Sky card can be used. |
| Are all the programmes on Sky's HD channels be in high definition? |
| Some channels, such as Sky Movies Showcase HD, show all films in high definition. You can check if a particular programme is available in HD by checking the programme information using your on-screen Sky TV guide. ITV1 HD, Channel 4 HD and Channel 5 HD display a HD logo when a HD programme is being broadcast. |
| How do I know which channels broadcast programmes in HD? |
| All channels broadcasting in high definition have 'HD' at the end of their name. Press TV Guide on your remote, then press 2 (HD) to see all the HD channels grouped together. |
| Can I watch TV shows on demand? |
| Yes, once you have Sky+HD you can watch a collection of the week’s TV with Sky Anytime, at no extra cost. Watch the latest movies, exclusive new shows and more, ready to watch when you are. The programmes you can watch will depend on your Sky TV package. A broadband connection is required to use Sky Anytime. |
| Can I record Sky Box Office movies? |
| You can use Sky+HD to record movies on Sky Box Office and store them for up to seven days. You will only be charged once you start to watch the film and you have 24 hours to finish watching before the film is automatically deleted from your Sky+HD box. During this 24 hour period, you can watch the movie as many times as you like. |
| How will my Sky+HD box be installed? |
| When you order Sky TV, you will be asked to choose a date for a Sky engineer to come and install your Sky+HD box. On your chosen installation day, the Sky engineer will discuss where to put a minidish on the outside of your home, connect your equipment and show you how to use Sky TV and your Sky+HD box. |
| Will I need a special dish to watch TV in HD? |
| Sky TV customers receive digital quality pictures and sound through their mini-dish so, once your dish and Sky+HD box have been set-up, you will not need an aerial or any additional equipment installed. When you order your Sky+HD box, you'll be asked to select a convenient date for an engineer to install any cabling and set-up your box. |
| I am already a Sky TV customer. How will my Sky+HD box be installed? |
| If you have a standard Sky box, you will need to have some extra cabling installed, Sky+HD requires to cables to be connected to a dual output LNB on your satellite dish. |
| How is the Sky+HD box connected to theTV? |
| Sky+HD boxes come with an HDMI cable, which delivers the best possible picture quality by maintaining a digital connection. Most new HD ready TVs come with HDMI connectors. |
| How many HDMI connectors does a Sky+HD box have? |
| The Sky+HD box has one HDMI connector. |
| Where is Autoview on Sky+HD? |
| Autoview is not available on Sky+HD, only on standard Sky receivers. |
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